Our mission at MATE is that we are the everyday people (just like you), providing products and services consumers need, delivered with the value and service they deserve.
At MATE, we like to say that we are a customer happiness business that happens to sell telco products. Telco is what we do, but it’s not who we are.
As you’ll soon find out, our business is all about our customers. From onboarding internet and mobile services, to assisting with the nbn rollout, we want to be there for our customers.
We’re different because we’re here, on the ground in Western Sydney. Now, you’re here too.
Before you embark on your training, we’d like you to always remember one important thing: “Treat customers how you would want to be treated.”
At MATE, we are committed to treating every customer as if they’re family.
We hope you enjoy your training, and we look forward to your development with us here at MATE.
Warm regards,
Mark Fazio
MATE Co-CEO